The Red Thread Promise
Limited Warranty
The Red Thread Promise
180 Sleeps of Silk Protection
You’ve chosen silk with intention — and we stand behind it. The Red Thread Promise protects your Donna Reneè silk pillowcase for 180 sleeps from the date of purchase.
This limited warranty covers:
• Stitching issues
• Fabric defects
• Structural faults not caused by use
It does not cover:
• Damage from bleach, heat, or rough handling
• Improper washing or storage
• Stains (including but not limited to): oils, makeup, dye, crayon, marker, lotion, or self-tanner
• Normal signs of wear such as fine, hair-like fibers — these are natural to silk and not considered defects
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How to File a Claim
1. Visit [DonnaReneeSilks.com/RedThreadClaim]
2. Submit your order number and 3–4 clear, well-lit photos showing the issue
3. Our team will review your request within 3 business days
4. If approved, your replacement will ship first
5. A prepaid return label will be included — simply place the original pillowcase in the new box and drop it off
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Important Notes
•The Red Thread Promise does not transfer to replacement items.
To receive a replacement with protection, a new plan must be purchased before the replacement is shipped. Coverage is required for the replacement to be eligible under this policy.
• If the returned item shows signs of false or intentionally manufactured damage, the replacement will be disqualified from coverage.
• If Red Thread coverage was purchased for the replacement, no refund will be issued — the $10 will be retained as a restocking and quality assurance fee.
